Frequently Asked Questions

Q: How can I find an Epionce Expert in my area?

A: Visit the "Find an Epionce Expert" page. Once you provide your contact information, we will be able to recommend Experts nearest you.

Q: What if I have a question about product?

A: Please contact your nearest Epionce Expert for additional product information or usage instructions.

Q: What if I want to return product?

A: Please contact us at info@epionce.com for returns.

Q. What if the product was damaged during shipping?

A: Please follow our "Returns Policy" on the Customer Service page.

Q: What if I want to check the status of my order?

A: Please log-in under "Customer Log-in", found at the top of any page. Tracking information for your order will be available to you.

Q: What if I have a question about my order other than the shipping status?

A: Please call 1.866.EPIONCE, and press #2. If you have a specific product or usage question, please contact your Epionce Expert.

Q: What if I want to update my information?

A: Please log-in under "Customer Log-in." You will be able to change your information in the Profile section.

Q: What if I want to order again, but using a different Epionce Expert Code?

A: Please log-in under "Customer Log-in." You will be able to change the code in your Profile section.

Q: What countries does Episciences, Inc ship to?

A: Due to agreements with international partners, Epionce product will not be shipping outside of the United States and Canada. European customers are encouraged to go to www.epionce.co.uk.