CONSUMER WARNING! – UNAUTHORIZED INTERNET RESELLERS
Epionce products found through internet resellers such as eBay or Craigslist have no relationship whatsoever with our company and are not authorized resellers. We cannot vouch for the authenticity or condition of the products sold on these sites, and Episciences, Inc. does not take any responsibility for purchaser dissatisfaction.
Q: How can I find an Epionce Expert in my area?
A: Locate any “Find an Epionce Expert” icon/graphic on the homepage and most pages throughout the site. Once you provide your contact information, we will be able to recommend Experts nearest you.
Q: What if I have a question about product?
A: Please contact your nearest Epionce Expert for additional product information or usage instructions.
Q: What if I want to return product?
A: Please contact us at email@example.com for returns.
Q. What if the product was damaged during shipping?
A: Please follow our “Returns & Exchanges Policy” at the footer of every page.
Q: What if I want to check the status of my order?
A: Please log-in under “Log-in”, found at the top of any page. Tracking information for your order will be available to you.
Q: What if I have a question about my order other than the shipping status?
A: Please call 1 (866) EPIONCE, and press #2. If you have a specific product or usage question, please contact your Epionce Expert.
Q: What if I want to update my information?
A: Please log-in under “Log-in.” You will be able to change your information in the Profile section.
Q: What if I want to order again, but using a different Epionce Expert Code?
A: Please log-in under “Log-in.” You will be able to change the code in your Profile section.
Q: What countries does Episciences, Inc. ship to?
A: Due to agreements with international partners, Epionce product will not be shipping outside of the United States. For information about international purchasing, please click on the appropriate country flag icon/graphic on the homepage and most pages throughout the site in order to be directed to the website for your region. Contact information is available on those websites for Epionce distribution locations in those regions.
A: Our goal is to connect consumers with Epionce Professionals in their area. Therefore, we recommend that Guest Shoppers only shop with the “Guest” code one time. We will refer a Guest Shopper to an Epionce Professional Partner via email with contact information and a new “Epionce Preferred Shopper” code. A Guest Shopper then will be able to use that code to become a Preferred Shopper for any future purchases at Epionce.com. You can contact the referred Epionce Professional for questions regarding personalized product questions.
Q: Is Epionce tested on animals?
A: Episciences, Inc. does not use animal testing for any of our skin care products, either directly or indirectly. We test our finished formulations only on human testers – on select individuals from Dr. Thornfeldt’s practice, the Episciences corporate office or in independent clinical studies by professional research organizations.