Frequently Asked Questions


Please note that we do not authorize or support the sale of Epionce products through Internet resellers such as eBay, Amazon, Walmart, Sears Craigslist or any other unauthorized distribution channel (“Unauthorized Resellers”).  This is because we cannot vouch for the authenticity or condition of the products sold through those Unauthorized Resellers.  As a result, we will not honor any warranties or guarantees with respect to any Epionce product purchased from any Unauthorized Reseller.  Thus, pursuant to this notice, anyone purchasing Epionce product from any Unauthorized Reseller is purchasing those products “as is” without any warranties or guarantees, either express or implied, and all such warranties or guarantees, either express or implied, are hereby excluded and disclaimed.  The warranties that are excluded and disclaimed by this notice to purchasers of Epionce product from Unauthorized Resellers include, but are not limited to, any warranty of merchantability and any warranty for fitness for a particular purpose.

The only authorized internet resellers of Epionce in the United States are:,,,,,,,, and

Q: How can I find an Epionce Expert in my area?

A: Locate any “Find an Epionce Expert” icon/graphic on the homepage and most pages throughout the site. Once you provide your contact information, we will be able to recommend Experts nearest you.

Q: What if I have a question about product?

A: Please contact your nearest Epionce Expert for additional product information or usage instructions.

Q: What if I want to return product?

A: Please contact us at for returns.

Q. What if the product was damaged during shipping?

A: Please follow our “Returns & Exchanges Policy” at the footer of every page.

Q: What if I want to check the status of my order?

A: Please log-in under “Log-in”, found at the top of any page. Tracking information for your order will be available to you.

Q: What if I have a question about my order other than the shipping status?

A: Please call 1 (866) EPIONCE, and press #2. If you have a specific product or usage question, please contact your Epionce Expert.

Q: What if I want to update my information?

A: Please log-in under “Log-in.” You will be able to change your information in the Profile section.

Q: What if I want to order again, but using a different Epionce Expert Code?

A: Please log-in under “Log-in.” You will be able to change the code in your Profile section.

Q: What countries does Episciences, Inc. ship to?

A: Due to agreements with international partners, Epionce product will not be shipping outside of the United States. For information about international purchasing, please click on the appropriate country flag icon/graphic on the homepage and most pages throughout the site in order to be directed to the website for your region. Contact information is available on those websites for Epionce distribution locations in those regions.

Q: How many times can I purchase Epionce with a “Guest” login code?

A: Our goal is to connect consumers with Epionce Professionals in their area. Therefore, we recommend that Guest Shoppers only shop with the “Guest” code one time. We will refer a Guest Shopper to an Epionce Professional Partner via email with contact information and a new “Epionce Preferred Shopper” code. A Guest Shopper then will be able to use that code to become a Preferred Shopper for any future purchases at You can contact the referred Epionce Professional for questions regarding personalized product questions.

Q: Is Epionce tested on animals?

A: Episciences, Inc. does not use animal testing for any of our skin care products, either directly or indirectly. We test our finished formulations only on human testers – on select individuals from Dr. Thornfeldt’s practice, the Episciences corporate office or in independent clinical studies by professional research organizations.

Q:My pump isn’t working. What can I do?

A: Many of the Renewal Facial products use airless packaging. This means that the bottle was designed to pull the product from the bottom up, allowing for all the product to be dispensed. There is not a straw in airless packaging. If the bottle does not pump out product, it is usually because of a small air bubble. The bottle will need to be re-primed. In order for the pump to start dispensing product again, very slowly push the pump down multiple times. It may take 20 or more pumps to re-prime the bottle, but it will start pumping again. Please do not try to unscrew the pump as this will allow air into the container and it may take longer to re-prime.